runx88 Privacy Policy
This policy clearly explains how runx88 collects, uses, stores, and protects your personal information.
Policy on Data Collection
1. What Information We Collect
runx88 collects the following types of information in order to provide its services:
- Identity Information: Full name, date of birth, national ID number (for identity verification), and username.
- Contact Information: Email address and mobile number, used for account verification and communication.
- Financial Information: bKash, Nagad, or Rocket account numbers (for processing transactions); full payment details are not stored on our servers.
- Activity Information: Login times on the platform, gaming history, transaction records, and betting activity.
- Device and Technical Information: IP address, browser type, operating system, and cookie data.
2. How We Collect Information
We collect information in the following ways:
- Information you provide when filling out the registration form.
- Documents submitted during the identity verification (KYC) process.
- Automatic records of your activity and transactions on the platform.
- Information you provide through customer support chat.
- Data collected through cookies and similar tracking technologies.
Use and Purpose of Information
3. How Collected Information Is Used
runx88 uses your information only for the following legitimate purposes:
- Account Management: To create, maintain, and secure your account.
- Identity Verification: To prevent unauthorized account access and to keep minors (under 21) from accessing the platform.
- Transaction Processing: To complete deposits, withdrawals, and bonus payments.
- Customer Support: To respond to your complaints and questions and to resolve issues.
- Security and Fraud Prevention: To detect unusual activity and ensure the security of the platform.
- Responsible Gaming: To manage programs aimed at preventing gaming addiction.
- Legal Compliance: To comply with applicable laws and regulations.
4. Marketing and Communications
With your consent, runx88 may send you information about the following:
- Notifications about special promotions and bonus offers.
- Updates on new games and feature additions.
- Important account-related notifications (transaction confirmations, security alerts).
You may opt out of receiving marketing messages at any time — contact our support team directly to do so.
Data Protection and Cookie Policy
5. How We Keep Your Information Secure
runx88 follows industry-standard security practices to protect your personal and financial information:
- SSL Encryption: All data transfers on the platform are encrypted using SSL/TLS technology.
- Database Security: Stored information is kept in encrypted databases where unauthorized access is not permitted.
- Two-Factor Authentication: An additional verification option is available when logging into your account.
- Regular Security Reviews: Our technology team regularly audits the system to identify potential vulnerabilities.
- Restricted Access: Only authorized staff are able to access the information they require.
However, transmitting information over the internet is not entirely without risk. We are committed to providing the highest level of protection, but no method is 100% foolproof.
6. Cookies and Tracking Technologies
runx88 uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential Cookies: Required for the core functionality of the platform (login sessions, security).
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: To analyze platform usage and improve services.
You can manage cookies from your browser settings. However, disabling certain cookies may prevent some features of the platform from working correctly.
Data Sharing and Retention
7. Sharing Information with Third Parties
runx88 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:
- Payment Processors: Information necessary to complete transactions via bKash, Nagad, and Rocket.
- Technology Service Providers: Technology partners who assist in operating the platform, who are bound by strict confidentiality agreements.
- Legal Authorities: When disclosure is legally required under applicable law or by court order.
- Fraud Prevention: For the purpose of assisting in the investigation of any fraud or illegal activity.
Each third party with whom information is shared is contractually bound to uphold our privacy standards.
8. Data Retention Period
runx88 retains your information only for as long as necessary. Specifically:
- Active account data: Retained in full for as long as the account remains active.
- Transaction records: Retained for a specified number of years in accordance with financial regulations.
- Closed account data: Retained for a defined period to meet legal and regulatory requirements.
- Marketing data: Processing stops immediately after you opt out.
Your Rights and Controls
9. Your Rights Over Your Information
As a user of runx88, you have the following rights:
- Right of Access: You may request to know what information we hold about you.
- Right to Rectification: You may request that any inaccuracies in your information be corrected.
- Right to Erasure: You may request that your information be deleted in certain circumstances (where there is no legal obligation to retain it).
- Right to Restrict Processing: You may request that processing of your information be limited for specific uses.
- Right to Opt Out: You may withdraw from marketing communications at any time.
- Right to Lodge a Complaint: You may share any data protection concerns with us.
To exercise these rights, contact our support team directly. We generally aim to respond within 30 business days.
10. Protection of Minors' Information
runx88 is particularly committed to protecting minors. Our services are intended only for individuals aged 21 and above. We do not knowingly collect any information from minors. If a minor's registration is identified, the relevant account and information will be cancelled immediately.
If you believe a minor is using this platform, please contact us.
Policy Changes and Contact
11. Changes to This Policy
runx88 may update this privacy policy from time to time. In the event of changes:
- The revised policy will be published on the platform and the "Last Updated" date will be changed.
- For significant changes, we will send a notification to your registered email address.
- If you continue using the platform after the updated policy is published, you will be considered to have consented to the changes.
We recommend that you review this page regularly to stay informed about the latest policy.
12. About Third-Party Websites
Our platform may at times make use of third-party services (such as payment gateways). These third parties have their own privacy policies, for which runx88 is not responsible. We recommend that you also read the privacy policy of any relevant third party.